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(440) 988-7826Pink with Pearl Shell Silver Uno de 50 Bracelet
USPS Priority Mail ($10.00) between Wednesday, January 22nd and Thursday, January 23rd
Free Pickup in Store Monday, January 20th
At The Mermaids Tale we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.
You can return the product to us in-store or return to us by mail at your own expense.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. If you elect not to purchase insurance, you are liable for any and all damages. We are not responsible for returns that do not have tracking/delivery confirmation showing that the package was received in our store. Please pack returns in original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our store in good condition.
Please send all returns to: The Mermaids Tale
201 Church Street
Amherst, OH 44001
You have 15 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.
A refund will be submitted in the method originally used for purchase for all items eligible for return. Recipients may elect to receive in-store credit instead of a cash reimbursement upon request. Gift recipients will receive a nonrefundable in-store credit in an amount equal to the cost of the item. Cash refunds are not available at any in-person locations. Please allow 7-10 business days for a return to be posted.
All of our items are carefully hand-inspected by our team to ensure they are free of defects; however, in the unlikely event that we have missed something, you will be able to exchange your defective product within 30 days of receipt. Since many of our pieces are one-of-a-kind and may be difficult to replace with an exact match, you may elect to receive in-store credit in an equal amount to your original purchase to spend at our store. Custom jewelry and personalized items are not included in our exchange policy. Gemstones, including diamonds, are not covered by this policy and are sold as-is. Any damages not due to manufacturing defects are not eligible for return or exchange.
Gift returns without a receipt are eligible for exchanges and in-store credit only. Please return items in original packaging. Any gift that shows signs of use or wear will not be accepted for exchange.
We make an effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.
Personlized items and custom jewelry are not eligible for returns at this time. If you are unsatisfied with your purchase, please contact us at:
The Mermaids Tale
201 Church Street
Amherst, OH 44001
Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and diamond upgrades) falls under this category and as such is not eligible for exchange.
If you have questions , please don't hesitate to contact us at:
The Mermaids Tale
201 Church Street
Amherst, OH 44001
The Mermaids Tale wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.
Handcrafting Process EACH UNODE50 PIECE HAS ITS OWN VOICE AND IS CAPABLE OF TRANSMITTING STRENGTH AND ENERGY BY ITSELF. COMMITMENT AS THE ONLY WAY OF DOING THINGS LEADS UNODE50 TO DESIGN AND MANUFACTURE AT ITS HEADQUARTERS IN MADRID. ALL PRODUCTS ARE HANDCRAFTED IN SPAIN AND MADE BY US. Inspiration on paper The designers begin the creative process based a theme that will inspire each collection. Once this line is determined, they start working on the sketches that will help define the materials needed to mount each piece. Our Materials All of our materials are unmistakable thanks to the use of a unique alloy that respects the handcrafted characteristic of the manufacturing process. The use of leather and other materials like crystals and pearls defines the brand's DNA. Casting and shaping The designers begin by making the master piece from a specific type wax until they achieve the most similar shape. From there, a mold is created where the metal alloy, a hallmark of UNOde50, will later be poured to obtain the first version of it. The piece obtained continues to be worked on by hand to give the metal the shape and texture designed in the first sketches. Our finish Once shaped, the piece undergoes a hypoallergenic process, 15-micron silver coating, and various exhaustive quality controls. Finally, in cases where the piece of jewelry is combined with other materials, these other elements are then assembled.
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